Welcome to the Guide for NYC DOC - Rikers Island - West Facility (WF)
Overview of the Facility
The West Facility, part of the larger Rikers Island complex, is a specialized unit located in New York City. This facility primarily houses inmates who require medical or psychiatric care that cannot effectively be provided in the other facilities on Rikers Island.
Contact Information
Address: 16-00 Hazen Street, East Elmhurst, NY 11370
Phone Number: (718) 546-1500
Website: NYC Department of Correction
Email: Not provided publicly for security reasons.
How to Locate an Inmate
To locate an inmate housed at the West Facility, use the NYC DOC's online Inmate Lookup Service available at NYC Inmate Lookup Service. Ensure you have the inmate’s correct full name and ideally their booking number for a more accurate search.
Visitation Information and Hours
Visiting hours and days at West Facility can vary, and it is recommended to confirm on the facility's website or by calling directly. Visitors must complete a COVID-19 screening process, and all visits are subject to approval and scheduled appointments.
Sending Money to Inmates
Funds can be added to an inmate's commissary account via the JPay service. You can send money online through JPay’s website. This facility supports electronic payments enabling friends and family to provide financial support for inmates' purchases while incarcerated.
Phone Calls and Video Visit Options
Inmates at West Facility can make outgoing calls but cannot receive incoming calls. For video visitation, family members can set up an account through services provided by Securus Technologies. Using this service, family and friends can schedule video calls after completing the required security procedures.
Inmate Services and Programs
The West Facility offers specialized medical and mental health care tailored to inmate needs. Also, various educational and rehabilitative programs are made available to foster reintegration readiness and personal development.
Security and Management Information
The West Facility, part of the larger maximum security Rikers Island Complex, is managed by the New York City Department of Correction. The security measures are stringent to maintain the safety of both the inmates and the facility staff.
Legal and Visitation Rights
Inmates at the West Facility have the right to receive legal counsel and scheduled visits under New York law. The NYC Department of Correction upholds the rights of inmates to fair and humane treatment.
Booking and Release Process
Booking at the West Facility involves processing the personal information, fingerprints and photographs of newly admitted inmates. The release process, similarly, involves verification of legal documents and settlement of any logistics pertaining to the inmate’s re-entry into society.
Frequently Asked Questions
What items can I bring during a visit?
Visitors are not allowed to bring any items for inmates directly; all items must be sent via approved package services or during designated intake times.
Can I leave messages for an inmate?
No, you cannot directly leave a message for an inmate, but you can set up a prepaid calling account through Securus Technologies which may allow for voicemail capabilities, depending on facility rules.
